Last updated: 20th of January 2026
At BONN. REAL ESTATE PTY LTD 13 677 158 253, we are committed to protecting your privacy. This policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose personal information, and how you can access or correct your information.
1. Who we are
Trading name: BONN. Real Estate
Legal entity: BONN. Real Estate Pty Ltd
ABN: 13 677 158 253
Email: [email protected]
Website: https://bonnre.com
If you have any questions or complaints about how we handle personal information, please contact us using the details above.
2. What personal information we collect
We may collect and hold the following types of personal information:
Name
Phone number
Email address
Residential or investment property details
Property ownership information
Identification documents (where required for transactions or compliance)
Enquiry and communication records
Marketing preferences
Website usage data (including IP address, cookies, analytics data)
Information you provide when interacting with our marketing, advertising, or digital platforms
We do not collect personal information unless it is reasonably necessary for our business activities.
3. How we collect personal information
We collect personal information in a number of ways, including:
Directly from you (e.g. enquiries, inspections, emails, phone calls, forms)
Through our website and digital platforms
Through our CRM and property management systems
From publicly available sources
From third-party data providers and service platforms
Through marketing and advertising platforms
From cookies, analytics tools, and tracking technologies
4. Why we collect and use personal information
We collect, use and disclose personal information for purposes including:
Providing real estate, sales, leasing, and property management services
Communicating with buyers, sellers, landlords, tenants, and prospective clients
Marketing and promoting our services
Managing our databases and client relationships
Conducting property transactions
Improving our services and business operations
Compliance with legal and regulatory obligations
Analytics, reporting, and business development
5. Marketing, communications & advertising
We may use personal information to send marketing communications and promotional material, including via:
Email
SMS
Phone calls
Digital advertising platforms (including audience targeting and remarketing)
This may include the use of personal information to create custom or targeted audiences on advertising platforms.
You can opt out of receiving marketing communications at any time by:
Using the unsubscribe option in our communications, or
Contacting us directly using the details above
You may opt out of receiving marketing communications at any time by using the unsubscribe option in our communications or by contacting us directly. We will process opt-out requests promptly.
6. Disclosure of personal information
We may disclose personal information to third parties where necessary to operate our business, including:
Software and technology providers (e.g. CRM, cloud storage, analytics tools)
Marketing and advertising platforms
Contractors and service providers
Professional advisers (such as accountants, legal advisers)
Government bodies or regulators where required by law
We do not sell personal information.
7. Overseas disclosure
We may disclose personal information to service providers, contractors or support staff located outside Australia, including in the Philippines. This may include access to personal information for administrative, operational, marketing or support purposes.
Personal information may be accessed, stored, processed or reviewed outside Australia. We take reasonable steps to ensure that any overseas recipients handle personal information in a manner consistent with Australian privacy obligations.
8. Cookies, analytics & tracking
Our website uses cookies and similar technologies to:
Operate website functionality
Analyse website traffic and usage
Deliver marketing and advertising content
Cookies may be set by us or by third-party providers such as analytics or advertising platforms.
You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.
9. Sensitive information
We only collect sensitive information (such as identification documents) where it is reasonably necessary for our services or required by law.
Sensitive information is handled with additional care and security.
10. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This includes the use of secure systems, access controls, and internal procedures. However, no system can be guaranteed to be completely secure.
11. Retention of personal information
Retention of personal information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
12. Access and correction
You may request access to, or correction of, the personal information we hold about you by contacting us.
We will respond within a reasonable timeframe and in accordance with applicable law.
13. Complaints
If you believe we have breached your privacy, you may lodge a complaint by contacting us.
We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
14. Updates to this policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.