Last updated: 9th of September 2025
At BONN. REAL ESTATE PTY LTD 13 677 158 253, we are committed to protecting your privacy. This policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
The types of personal information we may collect about you include:
- Identity Data including your name, age, profession, photographic identification, and gender.
- Contact Data including your telephone number, address and email and emergency contact information if required.
- Financial Data including bank account and payment card details.
- Background Verification Data including your character references or a tenancy database check which may produce information such as tenancy history, details of bankruptcy, court orders or judgments, identity and/or visa verification, business credit history, and directorship information, as part of our tenant assessment process.
- Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you.
- Technical and Usage Data when you access any of our websites or platforms, details about your internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our website (including through the use of Internet cookies or analytics), and communications with our website.
- Interaction Data including information you provide to us when you participate in any interactive features, including surveys, contests, promotions, activities, or events.
- Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
- Professional data including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions, and professional experience.
- Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information, or biometric information. In the course of doing business with you, we may collect, or come across such sensitive information in the course of our engagement with you. different situations.
How We Collect Information
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
- through your access and use of our website;
- by telephone, letter, fax or email;
- during conversations between you and our representatives;
- by contracting with us or completing application forms;
- by entering competitions, promotions or requesting information or material from us; or
- completing surveys, providing feedback or complaining to us.
We may also collect personal information from third parties including:
- from third party companies such as credit reporting agencies, law enforcement agencies and government entities;
- your representatives (lawyers, accountants and financial advisers);
your employer; or - publicly available sources of information or any other organisations where you have given your consent.
Why we collect, hold, use and disclose personal information
Personal information: We collect, hold, use and disclose your personal information for the following purposes:
- to assess whether to take you on as a new client;
- to do business with you, including to:
- identify or verify the identity of a prospective vendor, purchaser, landlord or tenant of a property;
- process and assess any application received in relation to the sale or lease of any property;
- advertise, market and promote the sale or lease of any property;
- negotiate and prepare any tenancy agreement, lease, or sale document for any property;
- liaise and exchange information with the landlord, tenant, or vendor, as well as their agents, contractors, legal, financial, and other advisors in relation to or in connection with the property transaction;
- manage any tenancy, lease, or sale agreement, including the collection of rent and other amounts on behalf of the landlord or vendor and the preparation of required statements of account;
- ensure the safety and security of landlords, tenants, vendors, and existing occupiers in connection with property inspections, auctions, or any property transaction;
- provide information to insurers related to or connected with any property;
inform you about any other rental property or property for sale that we are managing, or any other service that we provide unless you tell us not to.
to contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make with us; - to contact and communicate with you about any enquiries you make with us via any website we operate;
for internal record keeping, administrative, invoicing and billing purposes;
for analytics, market research and business development, including to operate and improve our business, associated applications and associated social media platforms; - for advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you;
- if you have applied for employment with us, to consider your employment application; and
- to comply with our legal obligations or if otherwise required or authorised by law.
Sensitive information: We only collect, hold, use and disclose sensitive information for the following purposes:
- any purposes you consent to;
- the primary purpose for which it is collected;
- secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the below listed third parties as
- reasonably necessary to do business with you;
to contact emergency services, or to speak with your family, partner or support person where we reasonably believe there is a serious risk to the life, health or safety of you or another person and it is impracticable for us to - obtain your consent; and
if otherwise required or authorised by law.
Our disclosures of personal information to third parties
Personal information: We will only disclose personal information (excluding sensitive information) to third parties where it is necessary as part of our business, where we have your consent, or where permitted by law. This means that we may disclose personal information (excluding sensitive information) to:
- your representatives, attorneys, lawyers, settlement agents, accountants, brokers;
- any conjunction, co-listing, buyers’, auctioneers or other property agents that acts on your behalf in connection with the rental, leasing, sale and purchase of property;
- your financier including any mortgage brokers that may be assisting you with any existing mortgage loan or application in relation to the sale or purchase of property;
- valuers, surveyors, insurers, re-insurers, claim assessors and investigators;
financial institutions including deposit taking institutions; - if you are a tenant, including any prospective tenant, your referees, including your employer or other individuals to confirm your identity and/or other details about you in any rental application that you submit;
- government and/or regulatory bodies including but not limited to; the Australian Taxation Office and the various Offices of State Revenue;
mailing houses and telemarketing agencies that assist us to communicate with you; - if we enter into, or propose to enter into, any agreement or arrangement with any party for the purpose of, or in connection with, the acquisition of our business (including any part of our business that includes personal information), that party (including its legal, financial and other professional advisers) to provide personal information in relation to or in connection with those arrangements;
- service providers including IT and data consultants, agents, contractors and advisers that assist us to conduct our business;
utility suppliers; - organisations or tradespeople required to carry out maintenance to your rental property;
- our employees, contractors and/or related entities;
- IT service providers, data storage, web-hosting and server providers;
- marketing or advertising providers such as Mailchimp;
professional advisors, bankers, auditors, our insurers and insurance brokers;
payment systems operators or processors; - our existing or potential agents or business partners;
if we merge with, or are acquired by, another company, or sell all or a portion of our assets, your personal information may be disclosed to our advisers and any prospective purchaser’s advisers and may be among the assets transferred; - courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
- courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- third parties to collect and process data, such as analytics providers and cookies; and
- any other third parties as required or permitted by law, such as where we receive a subpoena.
Sensitive information: We will only disclose sensitive information with your consent or where permitted by law. This means that we may disclose sensitive information to:
- our employees, contractors and/or related entities;
- IT service providers, data storage, web-hosting and server providers;
professional advisors; - if we merge with, or are acquired by, another company, or sell all or a portion of our assets, your personal information may be disclosed to our advisers and any prospective purchaser’s advisers and may be among the assets transferred;
- courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- third parties to collect and process data, such as analytics providers and cookies; and
- any other third parties as required or permitted by law, such as where we receive a subpoena.
Data Security & Storage
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
Access & Correction
You may request access to, or correction of, the personal information we hold about you at any time. To do so, please contact us using the details below.
Website & Cookies
Our website uses cookies and analytics tools to improve user experience and measure traffic. You can disable cookies through your browser settings, though this may affect site functionality.
Complaints
If you believe we have breached your privacy, please contact us in writing. We will investigate your complaint and respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Us
For privacy enquiries, please contact:
BONN. REAL ESTATE PTY LTD 13 677 158 253
1406/401 Docklands Drive, Docklands VIC 3008
[email protected]
0402670441