Renter resourcesRenting,
made clear.
Everything you need to rent with confidence, from your building’s details to your rights at every stage.
Download the Renters GuideRenters Guide
Know your rights.
At every stage.
Victoria has some of the strongest rental protections in Australia, but renting can still be complicated. With one in three Victorians now renting, understanding your rental rights has never been more important.
The Renters Guide explains the rules and your rights at every stage of renting in Victoria, from applying for a property to moving out. Whether you are a first-time renter or have rented before, it gives you the information you need to rent confidently.
Read the Renters Guide (PDF)Building information
Find your
building.
Search for your building to find its owners corporation, building manager, move-in process and utility connections.
Reporting maintenance
Report a repair
the easy way.
For general maintenance and repairs, submit your request by email to your property manager, or through the PropertyMe app. To help us resolve it quickly:
- Provide as much detail as possible. Include photos or video if you can.
- Note the exact location of the issue, for example “kitchen sink tap” rather than just “tap”.
- Confirm whether you have tried basic troubleshooting.
- Is the power on, or has the safety switch tripped?
- Have you replaced a blown light globe?
- Have you replaced batteries in remotes or appliances?
- Be clear about when the issue started and whether it is ongoing or intermittent.
Urgent repairs
When it
can’t wait.
For urgent repairs, report the issue immediately to your property manager by phone or email. Urgent repairs include:
- Burst hot water services
- Faulty external door locks
- Gas leaks
- Flooding or storm damage
- Serious roof leaks
- Dangerous electrical faults
- Fire damage
If the matter is urgent and occurs outside our business hours, contact our preferred tradespeople below and notify your property manager in writing as soon as possible.
After-hours tradespeople
Water faults
Faults and emergencies
Please notify your property manager as soon as practicable if you engage any contractor directly for an emergency. For life-threatening emergencies, always call 000 first.
Forms and documents
Everything you
might need.
FAQs
Common
questions.
How is my rent calculated?
Please refer to the Rent Calculator from Consumer Affairs Victoria.
How do I renew my lease?
We will contact you before your lease end date with renewal options. You are also welcome to reach out to your property manager to let us know your intentions.
Can I keep a pet at the property?
Pets must be approved in writing. Complete the pet request form and send it to your property manager.
What if I lose my keys?
Tenants are responsible for locksmith costs. Fobs and security-coded keys are arranged via the owners corporation, which requires approval from the property manager. Contact us straight away for guidance.
How do I end my tenancy?
You must provide written notice in line with the Residential Tenancies Act (Vic). Refer to Consumer Affairs Victoria’s guide, renter giving notice of intention to vacate.
Still need help
Talk to your
property manager.
If you cannot find what you need here, get in touch and we will point you to the right details.
