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Renters Guide
Victoria has some of the strongest rental protections in Australia, but renting can still be complicated. With one in 3 Victorians now renting, understanding your rental rights has never been more important. The Renters Guide explains the rules and your rights at every stage of renting in Victoria, from applying for a property to moving out. Whether you’re a first-time renter or have rented before, this guide provides you with the information you need to rent confidently.
Building Information
108 Flinders | 108 Flinders Street, Melbourne
Owners Corporation
Bluestone OCM
Phone: +61 3 8535 2770
Email: [email protected]
Building Manager
Gerrard Property Services
Phone: +61 416 123 911
Email: [email protected]
Book Your Move In
All residents must book their move in via Mimor.com
Utility Connections
Electricity: OC Energy – 1300 494 080
Gas Hot Water: Origin – 132 461
Cold Water: City West Water – 131 691
Useful Documents
35 Spring | 35 Spring Street, Melbourne
Owners Corporation
Civium OC
Phone: 1300 724 256
Email: [email protected]
Building Manager
Phone: +61 448 197 502
Email: [email protected]
Book Your Move In
All residents must book their move in by following the instructions in this form
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
109 Clarendon | 109 Clarendon Street, Southbank
Owners Corporation
High Rise Strata
Phone: 1300 44 44 74
Email: [email protected]
Building Manager
Phone: 0486 012 260
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Contact your preferred provider
Gas Hot Water: Origin 13 24 61
Cold Water: South East Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
27 Little Collins | 27 Little Collins Street, Melbourne
Owners Corporation
Engine Owners Corporation Management Pty Ltd
Phone: 03 9235 9900
Building Manager
Phone: 0499 800 240
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water:
Cold Water:
33 Mackenzie | 33 Mackenzie Street, Melbourne
Owners Corporation
Whitem
Phone: 03 9988 7700
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Winenergy
Gas Hot Water: Origin
Cold Water: City West Water
60 A'Beckett | 60 A'Beckett Street, Melbourne
Owners Corporation
Phone:
Building Manager
Phone:
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
31 A'Beckett | 31 A'Beckett Street, Melbourne
Owners Corporation
Phone:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Winenergy
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Alto on Boulevard | 594 St Kilda Road, Melbourne
Owners Corporation
PS501539H
Phone:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Your are responsible for organising your own electricity connection with your preferred provider.
Gas Hot Water: Gas is already connected by the Owner’s Corporation.
Cold Water: You are responsible for contacting South East Water to advice your new tenancy.
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Arrow on Spencer | 585 La Trobe Street, Melbourne
Owners Corporation
OCVM Group
Phone: 03 9417 9600
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: AGL Energy
Gas Hot Water: No Gas to the Building
Cold Water: Melbourne Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Aurora | 228 La Trobe Street, Melbourne
Building Manager
Phone: 0467 888 058 / 0497 777 057
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: WINconnect – www.winconnect.com.au/get-connected/ or 1300 791 970.
Gas Hot Water: www.originenergy.com.au/bhwopenonline or 1800 684 993
Cold Water: City West Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Australia 108 | 70 Southbank Boulevard, Southbank
Owners Corporation
Essential Community
Phone: (03) 9981 0077
Building Manager
Phone: 0488 009 383 / 0499 799 796
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Origin Energy 1800 684 993
Gas Hot Water: Origin Energy – https://www.originenergy.com.au/electricity-gas/apartments/centralised.html
Cold Water: City West Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Avant | 60 A'Beckett Street, Melbourne
Owners Corporation
Essential Community Management
Phone: 03 9981 0077
Building Manager
Phone: 0499 077 300
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Bank Apartments | 269-283 City Road, Southbank
Building Manager
Phone: 0439 043 442
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: You can choose a retailer that you choose. So that the electricity retailer can easily find your meter number make sure you use the street address of 269 – 283 City Rd, Southbank, Vic, 3006
Gas Hot Water: No connection required. Paid by Owners Corporation.
Cold Water: South East Water
Banque88 | 33 Clarke Street, Southbank
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Win Energy 1300 791 970
Gas Hot Water: Gas hot water Origin www.originenergy.com.au 13 24 63
Cold Water: South East Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Bella | 250 City Road, Southbank
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: OC energy – https://www.ocenergy.com.au/customer/setting-up-your-new-connection/
Gas Hot Water: You aren’t required to connect gas for your cook top – this is paid by the Body Corp. Origin – https://www.originenergy.com.au/electricity-gas/apartments/hot-water.html
Cold Water: South East Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Centro Apartments | 350 La Trobe Street, Melbourne
Building Manager
Phone:
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
City Tower | 183 City Road, Southbank
Building Manager
Phone: 423607456
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Clarendon Towers | 45 Haig Street, Southbank
Owners Corporation
VBCS
Phone: 03 8531 8100
Building Manager
Phone: 0419 380 254
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Collins Arch | 439 Collins Street, Melbourne
Owners Corporation
Phone:
Building Manager
Phone:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Collins House | 466 Collins Street, Melbourne
Owners Corporation
Phone:
Email:
Building Manager
Phone: 473487464
Email: [email protected]
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Collins Tower | 466 Collins Street, Melbourne
Owners Corporation
Australian Property Management PTY. Ltd.
Phone:
Email:
Building Manager
Phone:
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Collins Wharf | 915 Collins Street, Docklands
Owners Corporation
Whittles Body Corporate Management Services
Phone: 03 86323300
Email:
Building Manager
Phone: 433788915
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Seene
Gas Hot Water: Seene
Cold Water: Seene
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Convertory | 23 MacKenzie Street, Melbourne
Owners Corporation
Building Manager
Phone: 0497 757 058
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Winconnect
Gas Hot Water: Origin
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
East End Apartment | 8 Exploration Lane, Melbourne
Owners Corporation
Building Manager
Phone: 0411 265 919
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Any retail provider
Gas Hot Water: provided by the OC
Cold Water: Greater Western Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Elm Apartment | 22 Dorcas Street, Southbank
Owners Corporation
Building Manager
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: winnconnect electricty
Gas Hot Water: origin
Cold Water: South East Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Empire | 81 A'Beckett Street, Melbourne
Owners Corporation
Building Manager
Phone: 0438 055 544
Email: [email protected]
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: WINenergy 1300 791 970
Gas Hot Water: WINenergy 1300 791 970
Cold Water: City West Water: 132 642
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Empire Melbourne | 398 Elizabeth Street, Melbourne
Owners Corporation
Bluestone
Building Manager
Phone:
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Epic | 118 Kavanagh Street, Southbank
Owners Corporation
Phone:
Email:
Building Manager
Phone: 0421 958 621
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Win Energy 1300 791 970
Gas Hot Water: Origin Energy 13 24 63
Cold Water: South East Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Eporo Tower | 285 La Trobe Street, Melbourne
Owners Corporation
SELECT Strate Communities
Phone: 0416 734 025 / (03) 9862 3728
Email:
Building Manager
Phone: 0475 990 909
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Origin Energy – 1800 684 993
Gas Hot Water: Origin Energy – 1800 684 993
Cold Water: City West Water – 13 16 91
EQ Tower | 135 A'Beckett Street, Melbourne
Owners Corporation
The Knight Alliance
Phone: 03 9509 3144
Email:
Building Manager
Phone: 0409 931 705 or 0417 469 326
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Win Energy
Gas Hot Water: Origin Energy – 1800 684 993
Cold Water: City West Water – call 13 16 91
Freshwater Place | 1 Fresh Water Place, Southbank
Owners Corporation
The Knight
Phone: 03 9509 3144
Email: [email protected]
Building Manager
Phone: 03 9686 7484
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Fulton Lane | 120 A'Beckett Street, Melbourne
Owners Corporation
Civium Property Group
Phone: 03 9676 9555
Email:
Building Manager
Phone: 0447 052 216
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: OC Energy – 1300 494 080
Gas Hot Water: Origin Energy – 1800 684 993
Cold Water: City West Water – 132 642
Gravity | 89 - 103 Gladstone Street, South Melbourne
Owners Corporation
Tideways
Phone: 9534 4614
Email:
Building Manager
Phone: 0423 853 853
Email: [email protected]
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Win Energy 1300 791 970
Gas Hot Water:
Cold Water:
Useful Documents
Additional Access Devices
Owners Corporation Rules
Owners Corporation Additional Rules
Habitat Apartments | 58 Clarke Street, Southbank
Owners Corporation
MICM
Phone: (613) 9697 8888
Email:
Building Manager
Phone: 0447 160 479
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Harbour Town | 9 Wharf Street, Docklands
Owners Corporation
MICM
Phone: (613) 9697 8888
Email:
Building Manager
Phone: 0400 537 441
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Win Energy 1300 791 970
Gas Hot Water:
Cold Water: City West Water
Hudson | 220 Spencer Street, Docklands
Owners Corporation
Phone: 03 9981 0077
Email:
Building Manager
Phone:
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Active Utilities
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Ikebana Apartments | 130 - 150 Dudley Street, West Melbourne
Owners Corporation
Phone:
Email:
Building Manager
Phone:
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Win Energy 1300 791 970
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
International | 61 - 63 Haig Street, Southbank
Owners Corporation
OCX
Phone:
Email:
Building Manager
Phone: 0499 526 986
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Win Energy 1300 791 970
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Istana | 228 A'Beckett Street, Melbourne
Owners Corporation
Phone: 03 9981 0077
Email:
Building Manager
Phone: 0400 706 706
Email: [email protected]
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: OC Energy
Gas Hot Water: Origin
Cold Water: City West Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Kings Domain | 68 Dorcas Street, Southbank
Owners Corporation
KDA OCM Pty Ltd
Phone: 03 9828 0508
Email:
Building Manager
Phone: 0499 070 806
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Winconnect/WinEnergy
Gas Hot Water: Winconnect/WinEnergy
Cold Water: City West Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
LakeHouse | 75-77 Palmerston Crescent, South Melbourne
Owners Corporation
MOCS
Phone: 9818 2488
Email:
Building Manager
Phone:
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: OC Energy www.ocenergy.com.au
Gas Hot Water: OC Energy www.ocenergy.com.au
Cold Water: South East Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Lakeside | 77 Queens Road, Melbourne
Building Manager
Phone: 0457 235 035
Email: [email protected]
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: www.WINconnect.com.au 1300 791 970 [email protected]
Gas Hot Water: www.WINconnect.com.au 1300 791 970 [email protected]
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Lighthouse Apartments | 450 Elizabeth Street, Melbourne
Owners Corporation
Phone:
Email:
Building Manager
Phone:
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Luna Apartments | 173 Barkly Street, St Kilda
Owners Corporation
Phone:
Email:
Building Manager
Phone: 0427 930 526
Email: [email protected]
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Contact WIN energy – embedded network – https://www.winconnect.com.au/ or 1300 791 970
Gas Hot Water: Origin – https://www.originenergy.com.au/moving.html
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Luxor Apartments | 313 Kings Way, South Melbourne
Owners Corporation
Phone: 8592 9150
Email: [email protected]
Building Manager
Phone:
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Origin: 1800 444 345
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
M Docklands | 673 & 677 La Trobe Street, Docklands
Owners Corporation
Summit
Phone: 1300 096 198
Email:
Building Manager
Phone: 0481 188 545
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: WINenergy
Gas Hot Water: ORIGIN 1800 684 993
Cold Water: City West Water
Madison Apartments | 639 Lonsdale Street, Melbourne
Owners Corporation
Essential Community Management Pty Ltd
Phone: 0428 253 188 / 0457 111 075
Email:
Building Manager
Phone: 0428 253 188
Email: [email protected]
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Active Utilities
Gas Hot Water: Active Utilities
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Mainpoint | 241 City Road, Southbank
Building Manager
Phone: 0481 036 423
Email: [email protected]
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: WIN energy – embedded network – https://www.winconnect.com.au/ or 1300 791 970
Gas Hot Water: covered by Body Corp Origin – 13 24 61- https://www.originenergy.com.au/
Cold Water: South East Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Manhattan | 33 Rose Lane, Melbourne
Owners Corporation
Owners Corporation # 6
Phone: 03 9816 4722
Email:
Building Manager
Phone: 0409 174 731 / 0434 848 356
Email: [email protected] / [email protected]
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Active Utilities
Gas Hot Water: Active Utilities
Cold Water: Green Western Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Melbourne One | 618 Lonsdale Street, Melbourne
Owners Corporation
MICM
Phone: 0466 415 716
Email:
Building Manager
Phone:
Email: [email protected]
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: WINenergy
Gas Hot Water: MICM, Origin Energy
Cold Water: City West Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Melbourne Square | 18 Hoff Boulevard, Southbank
Owners Corporation
Yarra Park City PTY LTD
Phone: 0434 345 911
Email:
Building Manager
Phone: 0434 345 911
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Midtown | 11 Rose Lane, Melbourne
Owners Corporation
Phone:
Email:
Building Manager
Phone: 0418 952 787
Email: [email protected]
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water: Origin Energy
Cold Water: City West Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Monarc | 74 Queens Road, Melbourne
Building Manager
Phone:
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water:
Cold Water:
My 80 | 80 A'Beckett Street, Melbourne
Owners Corporation
Mammoth Empire Holding Sdn Bhd
Phone:
Email:
Building Manager
Phone: (03) 9693 8222
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
MY80 | 410 Elizabeth Street, Melbourne
Building Manager
Phone: 0431 888 570
Email: [email protected]
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: WinConnect
Gas Hot Water: Origin Energy 13 24 61
Cold Water: City West Water 132 642
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Northbank | 555 Flinders Street, Melbourne
Owners Corporation
Phone:
Email:
Building Manager
Phone:
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Opera | 450 St Kilda Road, Melbourne, Melbourne
Owners Corporation
Phone:
Email:
Building Manager
Phone: 0499 108 008
Email: [email protected]
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Origin
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
P.M. Port Melbourne | 3 Tarver Street, Port Phillip
Building Manager
Phone:
Email: [email protected]
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: www.benergy.net.au
Gas Hot Water: www.benergy.net.au
Cold Water: South East Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Platinum | 45 Clarke Street, Southbank
Owners Corporation
Highrise Strata Management
Phone: 1300 444 474
Email:
Building Manager
Phone: 0498 988 980
0498 988 136
Email:
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: OC Energy 1300 494 080 or www.ocenergy.com.au
Gas Hot Water: Origin 13 24 61
Cold Water: South East Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Premier Tower | 134-160 Spencer Street, Melbourne
Owners Corporation
Phone:
Email:
Building Manager
Phone: 0437 736 679
Email: [email protected] or [email protected]
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity:
Gas Hot Water:
Cold Water:
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Proximity on Queens | 70 Queens Road, Melbourne
Owners Corporation
OC Management Solutions Pty Ltd
Phone: (03) 9863-9707
Email:
Building Manager
Phone: 0477 000 866
Email: [email protected]
Book Your Move In
All residents must book their move in by following the instructions in this form
Utility Connections
Electricity: Providers are the residents choice and responsibility to organise connections
Gas Hot Water: Not metered separately for residents, so owners / OC manage and pay. ORIGIN
Cold Water: South East Water
Useful Documents
Owners Corporation Rules
Owners Corporation Additional Rules
Contact Us
Reporting Maintenance
For general maintenance and repairs, please submit your request via email to your property manager, or use the PropertyMe App.
• Provide as much detail as possible (include photos or video if you can).
• Note the exact location of the issue (e.g. “kitchen sink tap” vs. “tap”).
• Confirm whether you’ve tried basic troubleshooting. For example:
– Have you checked the power is on / safety switch hasn’t tripped?
– Have you replaced a blown light globe?
– Have you replaced batteries in remotes, or appliances?
– Be clear about when the issue started and if it is ongoing or intermittent.
Urgent Repairs
Urgent Repairs: For urgent repairs, please report the issue immediately to your property manager by telephone or email.
Examples of urgent repairs include:
- Burst hot water services
- Faulty external door locks
- Gas leaks
- Flooding or storm damage
- Serious roof leaks
- Dangerous electrical faults
- Fire damage
If the matter is urgent and occurs outside of our business hours, please contact our preferred tradespeople listed below and notify your property manager in writing as soon as possible.
Emergency Trades Contacts:
Plumber: Josh @ Hoggs Plumbing – 0449 963 200
Electrician: Marlec Electrical – 0431 792 239
Locksmith: Paul @ 24H Melbourne Locksmith – 0435 247 999
Carpet/Flooding: Flood Response – 1300 819 396
Glass Replacement: Shaun @ Melbourne Emergency Glass – 0450 216 879
Water Faults:
- South East Water: 132 812
- City West Water: 132 642
- Yarra Valley Water: 132 762
Faults and Emergencies:
- SES (State Emergency Service): 132 500
- Gas Emergency Services: 132 771
- Citipower: 131 280
Please ensure you notify your Property Manager as soon as practicable should you engage the services of any of our contractors directly for an emergency.
For life-threatening emergencies, always call 000 first.
Forms and Documents
FAQ's
How is my rent calculated?
Please refer to the Rent Calculator from Consumer Affairs VIC.
How do I renew my lease?
We’ll contact you before your lease end date with renewal options, although do feel free to reach out to your property manager to let us know of your intentions!
Can I keep a pet at the property?
Pets must be approved in writing. Do fill out the pet request form and send it across to your property manager.
What if I lose my keys?
Tenants are responsible for locksmith costs. Fobs and security coded keys are to be arranged via the owners corporation which requires approval from the property manager.
Contact us straight away for guidance.
How do I end my tenancy?
You must provide written notice in line with the Residential Tenancies Act (Vic). You can refer to CAV “Renters giving notice of intention to vacate”.